Scheduled Maintenance

As we continue to develop, expand and upgrade our network infrastructure, it may sometimes be necessary to schedule periods of downtime to carry out work. We always give as much advanced warning as possible and we always keep disruption to an absolute minimum. This enables us to continually improve the quality of service we offer to all of our customers.

Details of upcoming scheduled maintenance can be found on this page. If you would like to discuss any upcoming maintenance schedules in more detail, please contact a member of our Technical department for more information.

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During the following period services will be at low risk whilst work is carried out to offline parts of our infrastructure:

30/11/2015 – 20:00 – 22:00

Service may be unavailable for up to an hour due to some routine maintainence. Our engineers will work to keep this to a minimum.

20/11/2015 – 19:00 – 20:00

Services may be unavailable for a short period of time due to some routine maintenance.

12/05/2015 – 4:00 – 8:00 

Any call statistics, phone call recordings and faxes will be delayed while  some essential maintenance work is carried out.

09/05/2015 – 22:00 to 02:00 10/05/2015

Any call statistics, phone call recordings and faxes will be delayed while some essential maintenance work is carried out.

29/09/2014 – 17:30 – 21:30

Systems will be unavailable whilst upgrades are carried out.

05/09/2014 – 15:00 – 17:00

Web services may become unavailable for short periods whilst network updates are propagated.

02/09/2014 – 19:30 – 21:30

Web services will be unavailable for part of this maintenance window whilst system upgrades are carried out.

04/03/2014 – 05:00 to 07:00        

During the following periods customers may experience delays in the delivery of Call Recordings from inbound service numbers (.wma) and voicemails (.wav) as well as delivery of fax files (.tif and .pdf) and Call Analytics statistics:

25/02/2014 – 04:00 to 06:00

26/02/2014 – 04:00 to 06:00

18/03/2014 – 04:00 to 06:00

19/03/2014 – 04:00 to 06:00

During the following periods customers will experience a pause in the delivery of Call Recordings from inbound service numbers (.wma) and voicemails (.wav) as well as delivery of fax files (.tif and .pdf) and Call Analytics statistics:

05/03/2014 – 20:00 to 02:00

Throughout these periods call & fax delivery will continue and any call recordings, voicemails, faxes or Call Analytics statistics produced during the works will be available after the work is completed. If you have any questions or queries about these works please don’t hesitate to contact us.

08:00 – 20:00 | 20th & 21st February 2014 – Changes to network routing (site access). Engineers will be making changes to network routing, the work planned should not effect customers, however the sites may become inaccessible to some users, for a short period of time. During this time email deliveries containing faxes, call recordings & voicemail should not be affected.